Privacy & Cookies Policy

Introduction

Meli Haven Ltd is committed to protecting your privacy and ensuring the security of your personal information. This Privacy & Cookies Policy explains how we collect, use, store, and protect your data when you use our website and services.

What Data We Collect

We may collect the following types of information:

• • Personal identification information (name, email address, phone number)
• • Information about your child and their care needs (with your consent)
• • Communication records and correspondence
• • Website usage data and analytics
• • Cookie data (see Cookies section below)

How We Use Your Data

We use your personal information for the following purposes:

• • To provide and deliver care services
• • To respond to your enquiries and communicate with you
• • To assess and plan appropriate care for your child
• • To comply with legal and regulatory requirements
• • To improve our services and website experience
• • To send relevant information about our services (with your consent)

Legal Basis for Processing

We process your personal data based on: consent (when you provide information through forms), contractual necessity (to deliver care services), legal obligations (healthcare and safeguarding requirements), and legitimate interests (improving our services whilst respecting your rights).

Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Your information is stored securely and is only accessible to authorised personnel. We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Sharing Your Information

We may share your information with:

• • Healthcare professionals involved in your child's care (with appropriate consent)
• • Regulatory bodies (such as the CQC) when required
• • Local authorities and safeguarding teams when necessary
• • Service providers who assist us in delivering services (under strict confidentiality agreements)

We never sell your personal information to third parties.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.

We use the following types of cookies:

• • Essential cookies: Necessary for the website to function properly
• • Analytics cookies: Help us understand how visitors interact with our website
• • Functionality cookies: Remember your preferences and settings

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Your Rights

Under data protection law, you have the right to:

• • Access your personal data
• • Rectify inaccurate or incomplete data
• • Request deletion of your data (in certain circumstances)
• • Object to processing of your data
• • Request restriction of processing
• • Data portability
• • Withdraw consent at any time

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.